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Privacy Policy

With greater clarity, this Privacy Policy describes how Tikima (‘we’ ‘our’ or ‘us’) handles data that is collected from users of, and visitors to, our website, including:

  • Tikima account holders who are event organisers or fundraising campaign organisers and planners ("Organisers")
  • Tikima account holders who want to buy tickets, or register for events, or donate to events or fundraisers ("Buyers");
  • & other users or visitors to our website.

Who we are & the Services that we Offer

Tikima is an online ticketing platform through which event organisers can promote and sell tickets for events. Tikima is operated by Tikima Limited, a Private Limited Company registered in Uganda under registration number 80034422302500.

Information that we collect and process

We only collect and process data where we have a legal basis to do so. This is done in compliance with the Data Protection and Privacy Act, Data Protection and Privacy Regulations as well as the General Data Protection Regulation. To this end, we collect the following types of data;

1. Data Necessary to Perform a Ticket Purchase.

In order to carry out a legally valid online sale of tickets for, or donations to, events or fundraisers, Tikima needs to collect certain essential data which is submitted by users of our website. This includes information which identifies the relevant Organiser, and Buyer(s), such as names and email addresses, information regarding the event or fundraiser for which a ticket is purchased or a donation made, the type of ticket purchased, the ticket price, and financial information relating to the Organiser and the Buyer, so that online payments may be carried out.

2. Data in which we have a Legitimate Interest.

We have a legitimate interest in collecting and processing data which enables us to operate our ticketing platform and provide the ticketing services we offer. For Organisers and Buyers, this data collected by us may include:

  • Name
  • Email address
  • Credit Card Information of a Buyer
  • Bank Details of an Organiser, or a Buyer
  • Password
  • User Name
  • Year of Birth or Age
  • Contact Information submitted by the user
  • Information submitted by a user as part of a support request.

We may collect indirect information from all users of our website in order to maintain our website’s basic functionality, or to anonymously track what users do on our website, in the form of cookies. This includes IP addresses, and web browser information.

Data for which you have provided Consent.

When creating an account with Tikima as an organizer or buyer, you are asked to consent to us collecting and processing data in accordance with this policy. Buyers who are non-account holders are asked to consent to us collecting data submitted by them (Buyer) during the ticket purchase process. All users of our website consent to the use of cookies upon arrival on page of our online platform for the first time. Your consent may obviously be withdrawn at any time, but this can only be done in relation to the processing of data which is unnecessary for our website to function, for a valid transaction to be concluded via our website, or as part of our legitimate interest in operating our ticketing platform and providing the ticketing services we offer.

How do we Collect Data?

1. Direct Collection

Whenever a Tikima account is created, or a ticket is purchased, or a donation is made, data will be submitted by Organisers and Buyers. Data may also be submitted by users submitting information or help requests, or completing surveys.

2. Indirect Collection

We use cookies and similar technologies on our website. These include:

  • cookies that are required for our website to operate normally (these do contain personally identifiable information);
  • anonymous tracking cookies used to determine what users do on our website e.g. Google Analytics (these do not by themselves contain personally identifiable information);
  • third party cookies e.g. cookies used for tracking site usage from a third- party platform (such as Facebook) and/or for re-marketing. Users are asked to consent to this type of cookie monitoring and this consent may be withdrawn at any time.

What we do with your Data?

We use data collected by us, directly and indirectly, as may be necessary to:

  • • operate our ticketing platform;
  • • provide ticketing services, or data collected by us with the user's consent:
  • • ensure our website functions properly:
  • • and to optimise and improve our service offering.

Organizers are responsible for the information that they submit and acknowledge that this information will be displayed publicly on the website.

We will share Buyers' names, contact and ticket information, with the relevant Organisers pursuant to a ticket purchase but only insofar as is necessary for the Organisers to monitor who is attending an event. Organisers are not bound to treat data in accordance with this privacy policy. Users agree that Tikima is not responsible for the actions of these Organisers with respect to your data; and it is therefore important that you review the applicable policies of the Organisers of an event prior to providing personal data or other information in connection with that event.

We may contact users directly or through a third-party service provider regarding products or services a user has signed up for or purchased from us, such as may be necessary to deliver transactional or service-related communications. If given consent, or allowed based upon legitimate interests, Tikima may also contact you with offers for additional services that we think you'll find valuable.

We may share personal data with trusted third parties as necessary for them to perform services on our behalf, such as processing credit card payments. We only share personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent). We will share transaction data with our payment service providers or bank but only as far as necessary for the purposes of processing payments, refunding payments, transferring money to a user, and/or dealing with user queries and complaints pertaining to such payments, refunds and transfers.

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties but only as far as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider illegal or unethical.

We use analytics tools provided by service partners such as Google Analytics to collect information about how users interact with our website, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our service offering. These tools place persistent cookies in a user's browser to identify the user the next time a user visits our website. Each cookie cannot be used by anyone other than the service provider (e.g. Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. You can control the technologies we use by managing your settings through the "cookie banners" that may be presented when you first visit our web pages, or by utilising settings in your browser or third-party tools. Refusing or deleting some cookies may render it impossible for Tikima to provide our services to you.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites and we therefore recommend that you read the privacy policy of any website you visit.

How can you change or delete Data?

For account users, the easiest way to change your information is to log into your Tikima account and edit your account settings. Alternatively, please contact us at ………. or call us on ………

When you make a request to delete your personal data, the request will be honoured only as far as your information is no longer necessary for any services purchased by you or required for our legitimate business purposes or legal/contractual record keeping requirements.

User Rights

If we are in possession of, or processing, your personal data, then you have the following rights:

  • • Right of access – to request a copy of the information that we hold about you. Access to this information will be subject to an administrative fee where the request is unfounded, excessive or repetitive.
  • • Right of rectification – to correct data that we hold about you that is inaccurate or incomplete.
  • • Right to erasure – in certain circumstances, you have a right to ask for the data we hold about you to be erased from our records. Erasure will be subject to an administrative fee if your request is manifestly unfounded, excessive or repetitive.
  • • Right to restriction of processing – in certain circumstances, you have a right to restrict to the processing of your information.
  • • Right to object to processing of data for direct marketing.
  • • Right to object to automated processing, including profiling – to object the automated processing or profiling.
  • • Right to Opt-out of receiving marketing communications.

How We Protect Your Data

We implement appropriate security, generally accepted technical and organizational measures to protect against unauthorized access, alteration, disclosure, accidental loss, or destruction of personal information, including encryption where appropriate. To this end, all data provided to us is stored on our secure servers or those of our trusted partner services. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee 100% security of your data transmitted to our servers; any transmission is at your own risk.

How Long Do We Keep Data?

We retain personal data only for as long as necessary to provide services requested by you and thereafter for a variety of legitimate legal or business purposes. This might include retention periods mandated by law, contract or similar obligations applicable to our business operations.

Children's Privacy

Our Service is not directed to children under the age of 13, and we therefore do not knowingly collect personal data from children. Any user below the age of 13 should not use our services or submit any data to us, without the consent of their legal guardian. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us to request deletion. We will take all reasonable steps to delete that personal data.

International Data Transfers

Personal information may be transferred to and processed in countries other than your own. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website but we also recommend that check this page occasionally to ensure you are happy with any changes to this policy.

Contact Us

In case you have any questions or concerns about this Privacy Policy, please contact us