Terms of Use

These Terms of Use (‘Terms’) govern your use of our website, and services provided through the platform. Therefore, by using our website/platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. We are not the organiser

Third party organisers use the Tikima platform to promote their events and fundraising campaigns.

When purchasing tickets for an event or contributing to a fundraising campaign, you are contracting with the organiser and not with Tikima. We do not verify whether events, or fundraisers, nor whether any statements or descriptions made by the organisers are accurate. Prices and refund policies are set by the organisers. The organisers are responsible for delivering the event or related services, and for the proper application of donations.

Events and fundraisers may be subject to specific terms and conditions which are set by the organiser. We recommend that you read and understand these before buying a ticket or contributing to a fundraiser.

We are not responsible for any cancellation, postponement, limitation, or restriction of an event.

Unless the issue concerns our checkout platform or process, any disputes or complaints you have about an event or fundraising campaign are between you and the organiser. We may mediate the dispute or complaint in certain cases, but this is solely at our discretion.

2. Payments

Payments made via the platform are deemed to be made by the owner of the Tikima account used to make the payment, not to the owner of the credit card or bank account which is used to make payment.

Creating an account and accessing the platform are free. However, fees will be charged when we process payments. It's worth noting that these fees may vary based on individual agreements between organisers and Tikima. Our fees typically comprise a percentage-based fee ("Commission") and a fixed fee per item ("Booking Fee"). Organisers ultimately determine whether these fees will be charged to consumers and shown as fees on the applicable booking page or absorbed into the ticket price or donation and paid by the organiser out of gross proceeds.

Our fees may change from time to time, and may vary based on several factors including but not limited to product type, price, country, payment method, and currency. Our fees can be viewed on the Tikima website under the relevant product section.

Our Booking Fee is non-refundable in all instances.

A payment is not confirmed until we receive payment in full. If we do not receive payment in full, we will notify you that the payment of the relevant amount has been unsuccessful.

Organisers select their payment processing method/s. You must use whatever payment processing method/s the organiser selects. If the organiser selects a payment processing method that uses a third party to process the payment, then neither Tikima nor any of its payment processing partners processes the transaction; we transmit your payment details to the organiser's designated payment provider.

We don't store any bank card details on our servers. These are stored with the relevant payment providers.

Where payment is made via electronic funds transfer, you must send us proof of payment, reflecting the correct bank account details, payment amount, and reference number.

All fee amounts indicated on the booking and checkout page are inclusive of value-added and similar taxes.

If any charge-back claim occurs, it is your responsibility to provide the organiser with all necessary documentation to resolve the claim.

If we suspect that a transaction may be fraudulent, we may request proof (for example, proof of identification, proof of address, etc.) to determine the validity of the transaction.

3. Refunds

All transactions are between you and the organiser. Therefore, in case of any refund requests, you must contact the organiser. Whether you are entitled to a refund will depend on the refund policy of the event. We do not determine (nor are we responsible for) the refund policy; this is determined by the event organiser.

Any refund will exclude our fee and you will always be responsible for any bank charges incurred in processing any refund.

Where applicable, you authorize us to pay any refunds into the same account that you used to make the initial payment.

Where an event is cancelled, or where we believe there is a risk of cancellation or non-performance, and we have facilitated the transaction via one of Tikima's payment processing partners, we will initiate a refund of the transaction value (less our fee). Tikima must also be able to successfully complete the refund to your payment card account used for the underlying transaction. If your card issuing bank declines the refund, we may not be able to complete the refund.

Where you have made payment via electronic funds transfer or another payment method which cannot be automatically refunded, we will need your bank details to process the refund. We will request these from you in writing. We can't refund you if we don't have your bank details, and this right to a refund will permanently be lost after 7 days if not used.

In certain instances, ticket proceeds are held by the organiser, and not by us. This will be communicated to you during the checkout process. Where this is the case, you must contact the organiser directly to obtain a refund. We are not responsible for processing refunds in instances where we don't hold the ticket proceeds. Where an organiser has selected an integrated third-party payment method, Tikima has no control over the funds, and cannot process a refund without the cooperation of the relevant service provider.

4. Events

Age restrictions are determined by the relevant organiser. Certain events may not be appropriate for younger attendees. Therefore, where you buy a ticket to an age restricted event, you must make sure that you do not allow any person outside the relevant age group to attend the event.

Before purchasing tickets for a virtual event, we advise that you first ensure that you have the requisite equipment (including a suitable device and access to internet with sufficient bandwidth) to access the event.

Tickets are emailed to you. You may only access an event with a copy of your ticket. We will not replace lost, destroyed or stolen tickets. Neither Tikima, nor the event organiser will be responsible if a third-party gains access to an event because you did not keep your ticket or Tikima account details secure.

5. Fundraisers

Tikima doesn't verify the identity of fundraising beneficiaries, whether contributions to a fundraiser are tax deductible or whether fundraiser beneficiaries are using monies received for a legitimate purpose.

Before contributing to a fundraiser, you must satisfy yourself with the legitimacy of the fundraiser, as well as the tax deductibility of your contributions.

Contributions to fundraisers are irrevocable, and no refund will be issued to you once you have contributed.

6. Reviews

Tikima may allow users to review events and fundraising campaigns.

Reviews are shared with the organiser, and the organiser may use these reviews in their own media or promotions.

Reviews may be publicly displayed on our site, and will show your name, unless you opt to post anonymously.

Reviews which violate our Terms of Use may be removed. We may also remove reviews for any other reason, in our discretion.

7. Disclaimer, and Assumption of Risks by You

There are certain things we cannot promise.

Tikima sends tickets and transactional updates via email to the email address of the person making the order. Emails may be non-delivered due to a wide range of issues, from the user entering their email address incorrectly, upstream provider issues, or issues on the receiver's mailbox (such as a full inbox, company firewalls, or ending up in junk and promo folders).

Tikima assumes no responsibility for non-delivery of email and ensures that your tickets are stored and accessible in your Tikima account for ease of access at any time.

Tikima does not guarantee that any event or fundraiser will meet expectations, or be safe, secure, uninterrupted, or error-free.

Tikima has no control over and does not guarantee the quality, safety, accuracy or legality of any event or content associated with an event or fundraiser. Tikima has no responsibility to you for, and we disclaim all liability from, the acts or omissions of any third parties.

There are risks associated with attending physical events; by attending an event, you choose to assume those risks voluntarily. These risks include, but are not limited to, damage to property, personal injury, illness, disability or death.

Certain events put you at increased risk. For example, attending a music festival could result in you suffering from hearing loss, seizures, or other injuries and health conditions caused by loud sounds, large crowds and special effects (such as flashing lights, laser projections, fireworks, etc.).

In attending an event, you assume all risks of loss associated with loss or damage to your person and/or property.

8. Governing Law and Dispute Resolution

These Terms of Use shall be governed by and construed under the laws of Uganda, without regard to its conflict of laws principles.

Any dispute arising out of or in connection with these Terms shall be resolved through arbitration

9. Contact Us

If you have any questions or concerns about these Terms, please contact us